ISO + R&D&I Collaboration

Quality: ISO 9001

The ISO 9001 quality management system is a documented system that describes the organisational model and quality management of the companies in the Generalia Group. This management model is based on the fulfilment of the principles and the requirements established in ISO 9001:2000.

The first Principle of ISO 9001:2000 is: Organisation focused on the customer; the organisations depend on their clients and consequently must understand their present and future needs, satisfy their requirements and strive to exceed customer expectations.

Our clients therefore benefit from the confidence placed in Generalia Group's work process. By way of example, Generalia, because it has ISO 9001 certification, must constantly verify and improve customer satisfaction. Our clients feel safe knowing that any possible future complaints will be taken seriously and dealt with accordingly.

 

R&D&I Collaboration

One of the main focuses of the Generalia Group is R&D&I. This results in not only the importance of internal Research and Development but also in the enhancement of relational capital, networking and contact with key agents in the market, Public Research Organisations (OPIS) and Public Institutions related to the Innovation sector. The Generalia Group is committed to the transfer of know-how via training, participating in and giving different courses, seminars and degrees which allow awareness to be raised and information to be spread about the new age of renewable energy.

Included among these collaborations are the Scientific Park of Leganés, pertaining to the Carlos III University, and the collaborations with the Centre for Research in Energy, Environment and Technology (CIEMAT) and the Solar Platform of Almeria (PSA).

In this context, the Generalia Group has received recognition from the Community of Madrid, when joining the consolidation programme for technology-based companies, included in the “intellectual capital units”. This activity is developed by the Research Institute at the Business Administration Institute (IADE) of the Autonomous University of Madrid (UAM) and has allowed the intangible assets of the organisation to be identified and measured, and thus the business potential accumulated by the Group of companies can be analysed.

Within their lines of business, the Generalia Group is committed to the transfer of know-how via training, participating in and giving different courses, seminars and degrees which allow awareness to be raised and information to be spread about the new age of renewable energy.

Environment: ISO 14001

One of the responsibilities of a modern and socially responsible organisation is to protect the environment and its sustainability in the long term. The protection of the environment as a business objective can be secured through the use and implementation of the ISO 14001 Environmental Management System.

For this reason, at the Generalia Group:

• We identify and measure the most significant environmental effects derived from the activities of our group of companies (waste treatment, water spills, atmospheric emissions, noise, consumption management and use of natural resources), in order to find out the potential areas for environmental improvement.
• We have an Environmental Management System according to the standard UNE-EN-ISO 14001:2004, incorporated in the Quality Management System of the company, whose application allows us to develop the environmental policy and strategy and to ensure the fulfilment of the requirements of the environmental standards applicable to the activities and services of our organisation.